1.GENERAL INTRODUCTION
AirporTransferServices (below also called, for convenience, ATS) is an individual Company based in Frazione Gontè 3, 11010 Valpelline (AO) - Italia, VAT N. 01129960074, Registry number in Aosta AO71648 and governed by Italian laws currently in force.
ATS manages airports/train stations/ports/hotels transfer services around the world by online bookings made on its own website www.airportransferservices.com (below also called, for convenience, “The site”) by its customers.
These terms and travel conditions, together with the information set out on our web site and on your voucher, are the agreement between ATS and their customers and are applicable to all bookings made through the ATS web site.
Please, read these terms and conditions carefully before making your booking. By making a booking on our web site you agree to be legally bound by these terms and conditions as they be modified and posted on our web site from time to time as well as other information contained in the web site and in your voucher.
If you do not wish to be bounded by these terms and conditions then unfortunately you cannot make an order via our web site.
ATS does not directly carry out the transportation booked but it use, for that, reliable local suppliers (transportation Companies) that operate legally on its areas.
2.BOOKING ONLINE.
On the ATS web site is possible to check and book all the transportation services described below, in paragraph 3. The customer, before making an online reservation must be sure to have read, understood the conditions that will govern the future contract with ATS. Our Customer Service is available for any clarifications regarding conditions of travel.
ATS has the right to periodically amend the terms and conditions of this Agreement and to publish the new version on the Site; subsequent to the publication, use of the Site shall be governed by the most recent version of the Conditions of Travel. You are required to check time to time the terms and conditions posted on the Site. Conditions that governing the purchase of any Service will be those existing at the time of order.
When two or more passengers are included in the same booking, or when the booking is made by a third party, the person who makes the booking (the Client) must be considered as an agent regarding other members of the group (Passengers) and as such accepts ATS terms and conditions on their behalf. If the booking is made by telephone or email, the client accept that the reservation is also subject to ATS conditions published on the web site.
Payment of the service requested is to be made at the time of booking. The booking made by the client is to be considered as a “reservation request”, which will be emailed to ATS and also to the client, which will allow the service to be charged to the client’s credit/debit card for the amount of the transfer booked.
Upon booking, the client declares to be of legal age and ensures that every data provided correspond to the reality, are correct and complete. The client also declares that the credit/debit used belongs to the client or that he is authorized to use it and that we have its approval to charge immediately the amount of services booked on the Site.
ATS will be not responsible for any mistakes in client’s booking and will not reimburse the client in case of a missed transfer due to these client errors.
Upon acceptance of the reservation request made by the client, ATS will email to the client the confirmation of booking (voucher) and the cost of service will be charged on the credit/debit card provided by the client. The sending of the email is considered as a proof of receipt by the client
In case of ATS is unable, for any reason, to carry out the service requested by the client, it will email to the client the “Cancellation of Service” and the credit/debit card of the client will not be charged.
The VOUCHER is, for all effects, the client’s ticket that has to be printed and shown to the driver of the ATS supplier before each transfer. The “Reservation request waiting to be accepted” has no validity as a travel document and will not be, therefore, accepted from the drivers.
3. TRANSPORTATION
ATS offers transportation services with different size of vehicles as cars for 1 up to 3 passengers, minibus up to 7/8 passengers, minibus from 9 up to 20 passengers and coaches up to 50 passengers. It is also possible, on demand, make bookings with buses up 80 people in some areas.
Through the Site, ATS offers different type of transfers in different location, depending on the availability of its suppliers and/or according to the needs of the customers. The ATS clients can choose between these different services:
a) Private Transfer. The client buy a transfer service exclusively for himself and/or the group of which he forms a part. The vehicle used is at the entire disposal of the client for the service booked and the driver will make the service as asked by the client in the reservation;
b) Door-to-door Shuttle Service. The client buy, at least 2 days in advance, one or more seats in a vehicle, that means that the service can be shared with other passengers. The client knows that during the journey the shuttle may effect some detours or stops in order to pick up or drop off other clients that will go to or will arrive from other destinations. Sometimes it could be also necessary to change the vehicle. Pick-up times, in these cases, may be shifted, usually between 15 minutes to maximum 1 hour from the scheduled pick-up time and the client accept these possible modifications. ATS customer service will inform the clients, by phone, about any change of pick-up time;
c) Door-to-door Shuttle Service at pre-established times. The client buy one or more seats in a vehicle at a pre-established departure time, that means that the service can be shared with other passengers and will leave at the time offered by ATS and chosen by the client. The client knows that during the journey the shuttle may effect some detours or stops in order to pick up or drop off other clients that will go to or will arrive from other destinations. Sometimes it could be also necessary to change the vehicle. Clients are requested to be at the meeting point at least 10 (ten) minutes before the departure time shown on the voucher. Also in this case, the pick-up times may be shifted on the departure depending on the number of passengers travelling and the client accept this small changes of the pick-up times. ATS customer service will inform the clients, by phone, about any change of pick-up time. Also in this case, the pick-up times may be shifted (+ or - 30 minutes) on the departure depending on the number of passengers travelling and the client accept this small changes of the pick-up times. ATS customer service will inform the clients, by phone, about any change of pick-up time;
d) BUS Shuttle at pre-established times. The client buy, at least 2 days in advance, one or more seats in a bus that will drop him off at the bus staion, tourist offices or other collection point in the destination chosen. This is not a door-to-door service and the client knows that during the journey the shuttle may effect some detours or stops in order to pick up or drop off other clients that will go to or will arrive from other destinations. Sometimes it could be also necessary to change the vehicle. Clients are requested to be at the meeting point at least 10 (ten) minutes before the departure time shown on the voucher. Also in this case, the pick-up times may be shifted (+ or - 30 minutes) on the departure depending on the number of passengers travelling and the client accept this small changes of the pick-up times. ATS customer service will inform the clients, by phone, about any change of pick-up time;
e) VIP Transfer. The client buy a service which use luxury vehicles, as Mercedes S class or BMW 7 series, or Mercedes Viano, which are at the entire disposal of the client for the service booked.
All services offered by ATS are door-to-door services, excepted the shuttle bus service at fixed times. However, there are some destinations where it is not possible to arrive with the vehicle, such as some hotels in Venice centre, Barcelona Centre, Blanes, Lloret de Mar, Salou, Amsterdam, St. Petersburg,, Zermatt, Saas-fee, Avoriaz, Les Arcs (this list is illustrative but not exhaustive). In these cases the Clients must contact the ATS offices in order to verify and confirm the departure times and the meeting points of their transfer. Cases in which the Clients do not contact ATS and miss their transfer ATS will not refund anything to the clients.
In all the vehicles used by the ATS suppliers is NOT allowed to smoke and it is not allowed to introduce in the ATS suppliers vehicles alcoholic beverages or drugs with the intent to consume.
All the ATS suppliers have the right to refuse transport to anyone under the influence of alcohol or drugs and/or whose behavior places the driver, vehicle or other passengers in danger, in its absolute discretion.
4. RESPONSIBILITY
It is the client’s responsibility to check that every details on the voucher are correct and correspond to the information given at the time of reservation. Any mistakes or errors must be communicated by email to booking@airportransferservices.com before effecting the transfer.
It is the client’s responsibility to provide a valid phone number of at least one of the passengers, included the Country code, in case of emergency or communication. In case of the passengers has not a valid phone number he must provide the phone number of the hotel or residence or apartment where the passengers stay. Any changes of departure pick-up times will be announced by phone or text messages by ATS within 24 hours preceding the service. It is the passenger’s responsibility to check any messages received on the mobile phone or at the reception of the Hotel or Residence.
In case no contact number is given in the reservation, it is the client or passenger’s responsibility to be in touch with ATS to confirm the pick-up time. In case of the are no possibilities to contact clients or passengers to communicate changes in scheduled pick-up times and/or other information that can make the passengers to lose the transfer or the flight, and neither the client nor the passengers have contacted ATS, nothing will be refunded to the clients or passengers
5. INSURANCE
All vehicles used by ATS suppliers are fully insured for civil liability towards third parties under current laws of the country where services are effected.
It is, however, recommended to subscribe a personal travel insurance to cover all passengers in the event of cancellation, assistance in case of accident, loss of luggage, loss of money and so on..
6. DELAYS
ATS is not responsible for verifying delays in any flight, train, ship or other means of transport used by the client but it is the responsibility of the client to notify any delays to the ATS office so that they can manage these situations.
In case the Client has booked a private transfer and there is a delay of the flight or ship, or train, or other means of transport used by the client, the driver of ATS will wait up to 60 minutes after the scheduled arrival time. After 60 minutes of waiting, upon notice from the client and acceptance of him, will be applied a supplement of 25,00 € for each hour or fraction of hour if the client has booked a car or a minibus up to 8 passengers in Italy (50,00 € per hour or fraction of hour in the other Countries) and 50,00 € for each hour or fraction of hour if the client has booked a vehicle from 9 up to 50 passengers in Italy (100,00 € per hour or fraction of hour in the other Countries), payable directly to the driver before the start of the service. If the client does not communicate the delay of more than 60 minutes or refuses to pay the price for the wait, the driver will be free and the client will have missed the transfer. Nothing will be refunded to the client.
If the client has booked a shuttle transfer, a door-to-door shuttle service at fixed times or a bus shuttle at fixed times, and there is a delay or cancellation of flight, ship or train or other means of transport used by the client, he will be transported on the next transfer shuttle available. If there were no other services of the same type available ATS will offer to the client a private transfer, if available, with the consequent application of the price for this type of service, less the price of the service already booked. If the client does not accept the alternative service, the customer will have missed the transfer and no refund is given in this case.
ATS, through its suppliers, will ensure that all vehicles will be on time as indicated in the reservation, but specifies that in no case will it be responsible for any consequences suffered by the Client as a result of transfers unable to arrive on time due to circumstances beyond the control of ATS not directly related to the driver, such as force majeure (accidents, heavy traffic, unexpected road detours, bad weather, stop for police control, etc.)
It is possible for the Client to make a documented and well-motivated request for a refund in the amount of the transfer previously paid if the service requested was not carried out or completed, and was not a result of force majeure or the Client's own decision, having renounced the service in cases as described in the next article 8.
7. BAGGAGES
Each passenger is allowed to bring one suitcase and one carry-on bag. Passengers may carry with it one pair of skis or a snowboard, which must be declared at the time of booking. Any excess luggage must be declared at the time of booking in the "Special Requests" field on the Site. ATS reserves the right to apply any surcharge for excess baggage if this involves the use of larger vehicle than would normally be used for the number of passengers number booked. ATS will do everything to accommodate special requests in the space indicated by its clients, but it is not, however, obliged to do
If clients are travelling with golf bags or bike, for which there will be an extra charge, these must be indicated in the booking form on the Site. If they are not indicated in the reservation, ATS may refuse transport of golf bags or bikes that were not declared in the booking form.
All luggage must be labeled with the owner’s name and the destination. The baggage is the sole responsibility of the customer who will not be entitled to any refund for lost or damaged luggage. Luggage forgotten in the vehicle will be delivered to the address supplied by the customer at his own expense.
8. CANCELLATIONS, CHANGES, REFUNDS
Booking cancellation may only be effected via email to booking@airportransferservices.com and will be confirmed, by email, by ATS. If the Client does not receive an email confirming cancellation of service, it is the Client's responsibility to call the ATS office. Booking cancellations must be made at least seven days prior the execution of the service. In this case no penalty will be applied and ATS will refund the cost of the booked transfer and supplements where applicable. If cancellation is effected within the seven days prior the execution of the service, no refund is available to Client.
ATS reserves the right to cancel any booking at any time, if it is not able to guarantee the correct execution of the service, reimbursing the cost of the service booked
All payments made will be refunded only if canceled by ATS.
Nothing can affect the client’s statutory rights.
Any changes in your reservation must be emailed to booking@airportransferservices.com at least 24 hours before the service. If the client does not receive the confirmation email of the change is his responsibility to call ATS that, however, reserves the right to refuse the modifications.
Any complaints and refund requests must be emailed to booking@airportransferservices.com, within 30 days after the service date.
9. LANGUAGES
On the www.airportransferservices.com web site is possible to make bookings in different languages. If any discrepancies in the translation from the Italian language to other languages, will prevail, in any case, the Italian version of the web site.
10. LAW AND JURISDICTION
The present Terms and Conditions are subject to Italian law. For any disputes that may arise between the Customer and ATS, the Aosta will be the exclusive competent with the express exclusion of any other judicial authority.
